Defense Commissary Agency

The Defense Commissary Agency (DeCA) supplies groceries, meat, and produce to more than 12 million U.S. military customers at 263 commissaries worldwide. In 2006 alone, DeCA's more than 18,000 employees sold a total of $5.41 billion in goods at a 5% surcharge over costs, saving customers more than 30% over commercial prices.

Throughout the 2000s, DeCA has expanded its enterprise data warehouse used to collect and track data generated by point of sale (POS) systems from all of its commissaries using the Informatica PowerCenter platform. POS data is channeled to a Teradata warehouse that takes advantage of PowerCenter/Teradata seamless interoperability. On a scale of 1 to 5, DeCA received a 4.61 satisfaction rating from customers worldwide — proof that DeCA is achieving its goal of cost-effective customer service by decreasing processing time, improving data accuracy, and streamlining supply chain processes.