| Timeline |
| 00:20 |
Introduction |
| 01:15 |
Pricing, distribution and claims |
| 02:02 |
IF's Operational CRM Program; enhanced customer communications |
| 03:24 |
Optimizing the organization for success |
| 04:04 |
Teradata CRM |
| 04:41 |
Increased customer satisfaction, loyalty and sales |
| 05:51 |
One voice regardless of channel; full-scale communications process |
| 06:38 |
Conclusion |
